Town launches 'Miami Lakes Connect' service request portal

Thursday, April 4, 2019 0 Comments

On April 1, the Town of Miami Lakes launched “Miami Lakes Connect,” a new platform that improves the public’s ability to submit and track non-emergency service requests ranging from litter and park maintenance to damaged sidewalks and potholes through an online web portal and mobile devices.
Powered by SeeClickFix, “Miami Lakes Connect” allows residents to submit quality of life concerns on the Town’s website, mobile applications (iPhone, Android), call center and Facebook.
When submitting requests, residents can provide locational, descriptive and photographic information as they see the issue in real time. The “Miami Lakes Connect” platform provides town staff with a centralized issue management system to manage issues from creation to resolution while engaging residents throughout the process.
This partnership not only allows Miami Lakers to report problems, but also to view, comment on and vote to fix problems submitted by their neighbors. Residents can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests, not just the ones they report.
Direct communication based on the user preference such as email, phone call or mobile push notifications will keep residents updated on the status of their service requests and can also be used to inform residents on other Town news.
The “Miami Lakes Connect” web and Facebook reporting portal went live on April 1. The mobile app for Android and iPhone users will be available for download on April 30.
To submit service requests, visit www.miamilakesconnect.com. For more information, contact Community Engagement and Outreach director Clarisell De Cardenas at 305-512-7133 or email at decardenasc@miamilakes-fl.gov.

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