JetStream Federal Credit Union announced that its entire Miami Lakes Collections Team earned the designation of Community Development Certified Financial Counselors. This designation is certified by the National Cooperative Business Association through its Community Development Initiative.
The designation is an essential tool for organizations serving moderate and low income populations, and an effective way for financial institutions to better serve their members when they face difficult times.
The certification is part of JetStream’s ongoing effort to offer financial guidance and education to the unbanked and underserved members throughout the community. With more than 75 percent of its members classified as low income, building a community development program to serve distressed members has been a priority for JetStream Federal Credit Union. The credit union was granted the designation of Community Development Financial Institution (CDFI) in 2012 by the U.S. Treasury Department.
“The skills we have acquired by earning this certification have provided my team with valuable knowledge that we can use every day to help us better understand and advise members who may be facing financial hardships,” said Collections Manager, Maria Morales.